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Terms and Conditions

Terms & Conditions Of Sale


Information about us (the "Website") is operated by Bookpoint Limited and Hodder & Stoughton Ltd (referred to as "we", "us" and "our" below).

Bookpoint Limited ("Bookpoint") is a company registered in England and Wales (registration number 00978415) whose registered office is at 130 Park Drive, Milton Park, Abingdon, Oxon, OX14 4SE, UK. Bookpoint's main trading address is 130 Park Drive, Milton Park, Abingdon, Oxon, OX14 4SE, UK. Bookpoint's VAT number is 532 582 940.

Hodder & Stoughton Limited ("Hodder") is a company registered in England and Wales (registration number 651692) whose registered office and main trading address are at Carmelite House, 50 Victoria Embankment, London EC4Y 0DZ, UK. Hodder’s VAT number is 205505305.

How it Works

This Giving website allows organisations or individuals (the “Recipient”) to register and create an appeal page (the “Appeal Page”) to request donations of books or other products, from a list of those available, to be sent to their UK address.

Donors (the “Donor”) may place orders for the products on the Appeal Page.  The Donor may leave a comment on the Appeal Page and may post their name or remain anonymous. The orders are sent to Bookpoint and the Donor will receive an email acknowledging receipt of their order. Bookpoint will deliver the books to the Recipient in accordance with these terms and conditions.

The Recipient will be able to see the progress of their appeal by logging into their account.

These terms and conditions of sale

These terms and conditions of sale (the "Terms") govern any orders placed using and purchases made in connection with the Website. Please read these Terms carefully. You agree to be bound by these Terms by creating an Appeal Page and/or placing orders using and/or by making purchases in connection with the Website. Do not create an Appeal Page or place orders using or make purchases in connection with the Website if you do not agree to these Terms. Nothing in these Terms affects your statutory rights.

The Website and the information contained on it may be supplemented, removed, changed and/or updated without notice to you. We may revise these Terms and any other legal notice on the Website (including the Terms and Conditions and Privacy Policy) without notice to you. All changes will be effective when posted on the Website and you should check the Website from time to time to review these Terms and other legal notices because they are binding on you.

Your responsibilities

By creating an Appeal Page, placing an order using and/or by making a purchase in connection with the Website, you warrant to us that you are legally capable of entering into a binding contract with us in the country in which you are located. You are solely responsible for ensuring that the details that you provide are correct and complete and for informing us of any changes to them.

You will only use the Website in accordance with our Terms.


Bookpoint is responsible for processing any orders for products placed using or purchased in connection with the Website. Bookpoint is under a legal duty to supply products in conformity with the contract.

To select products to order, go to the Appeal Page, then simply click on the +basket button against the appropriate book title(s). Use the basket to see the contents of your shopping basket. When you have finished shopping, please click on 'Checkout'.

To place an order, you will need to fill in billing address, and credit or debit card details. You will also be able to indicate whether you wish to be contacted for marketing purposes. Check all the details of your order (if you need to change anything, click any of the 'Edit' buttons next to the component you need to change). Click ‘Pay Now' to place your order.

If you have any questions regarding your order please contact Bookpoint by telephoning 01235 827702, Monday to Friday, between the hours of 9am and 5pm, or by sending an email to

What are my payment options?

We accept payment by the following credit cards:
Visa Debit
American Express

As well as selecting card type, you will need to fill in your credit card number, expiry date, and the name and address of the card holder. You may be asked for the CSC code, this is the final three digits of the long number on the signature strip on the back of your card or four digits on the front for American Express.

This site uses SecureTrading, an independent payment service provider, to process credit and debit card payments. All sensitive payment card information is encrypted using e-payment software and is sent to the bank for instant authorisation via the SecureTrading network of payment gateways.  Transactions normally take a few seconds to be processed. For more information about SecureTrading please visit their website at or call 0800 028 9151.

Safe shopping

We take your online privacy seriously. We have a security certificate issued by Verisign. However, the security of any payments transmitted and processed via the internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.


The prices shown are only applicable to orders placed using or purchases made in connection with the Website. All prices are inclusive of UK taxes. If there are any delivery charges these will be shown before you place your order.

Every effort is made to ensure that all prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the Website, we reserve the right to correct the price. Where we discover an error in the price of any product that you have ordered or purchased, we will not be obliged to proceed with your order and we will usually endeavour to inform you of the error and the correct price as soon as possible. In these circumstances, you will not be bound to continue with your purchase, and we will usually endeavour to ask you to send an email (where you had placed an online order) or a letter (where you placed an order with us using any other method) to us to confirm that you wish to proceed at the corrected price within a stated time. In the event that you reply that you do not wish to proceed at the corrected price, or do not reply within the stated time or if we are unable to contact you, then we will cancel the order or purchase and refund the amount paid by you. In no circumstances will we be obliged to proceed with your order or purchase at an incorrect price, even if we have accepted your order for a product displayed at the incorrect price and/or failed to inform you of the error.

Special Offers

From time to time we may run special offers. These are available for limited times only. We reserve the right to withdraw the special offer or change any of the terms (including the availability and end date) of the special offer at any time without notice to you.

Out of stock titles

Any orders placed for products that are out of stock will either be (i) cancelled and any amounts paid in respect of those products will be refunded, or (ii) substituted for a product of the same or higher value from the Recipient’s appeal page.

Acknowledging your order

Your order constitutes an offer. Once you have placed your order with us, we will acknowledge receipt of your order by sending an email to you using the address you supplied when placing your order with us. This acknowledgement of receipt does not constitute acceptance of your order. Your order is accepted by Bookpoint on despatch of the products. If for any reason Bookpoint is unable to fulfil your order, and is unable to provide an acceptable substitute, Bookpoint will inform you of this.


Once we have sent an order confirmation to you, we will endeavour to deliver the product(s) covered by it to the UK delivery address of the Recipient within five working days but in any event we will deliver the product(s) within 30 days of the day in which the contract is entered into.

We may deliver the products in instalments.

Risk and title

The products will be at your risk from the time of delivery to the Recipient. Ownership of the ordered products will only pass to the Recipient when we receive full payment of all amounts due in respect of the products purchased, including delivery charges, if applicable.

Right to Cancel

The Donor has the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Recipient acquires physical possession of the products. If your order is delivered in instalments the cancellation period will expire after 14 days from the day on which the Recipient acquires, physical possession of the last of the products.

 To exercise the right to cancel, the Donor must inform us of their decision to cancel this contract by making a clear statement in writing by email to or by post to Bookpoint Limited:

Customer Services, Bookpoint Limited
130 Park Drive
Milton Park
OX14 4SE

The Donor must also notify the Recipient that the product(s) must be returned to Bookpoint.

The Donor may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for the Donor to send their communication concerning their exercise of the right to cancel before the cancellation period has expired.

Please quote the order reference and identify the products in that order. .

Effects of Cancellation

If the Donor cancels this contract, we will reimburse the Donor all payments received from the Donor, including the costs of delivery if applicable (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by the Recipient.

We will make reimbursement without undue delay and not later than:

(a)    14 days after the day we receive back from the Recipient any products we have supplied, or

(b)    (if earlier) 14 days after the day you provide evidence that the Recipient has returned the products, or

(c)    If there were no products supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

The Donor must inform the Recipient of the Donor’s decision to cancel the order. The Recipient must  send the products back to Bookpoint Limited at the address above, without undue delay and in any event not later than 14 days from the day on which the Donor communicates their cancellation of this contract. The deadline is met if the Recipient sends back the products before the period of 14 days has expired. The Donor will have to bear the costs of returning the products to us. The Donor is only liable for any diminished value of the products resulting from the handling of the products by the Recipient other than what is necessary to establish the nature, characteristics and functioning of the products.


Products that are of unsatisfactory quality or faulty or mis-described

If the reason for the return is that the product was damaged before it reached the Recipient, or is of unsatisfactory quality or is faulty or mis-described the Recipient may reject the product and:

  1. Return the product within 30 days beginning the day after delivery of the product and the Donor will receive a full refund; or
  2. Return the product and request a replacement.

The Recipient must return the product to us. We will refund the reasonable postage costs paid by the Recipient to return the product to us.

Returns should be sent to the following address:
Customer Services, Bookpoint Limited
130 Park Drive
Milton Park
OX14 4SE

Our warranty and liability

We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for any losses that you might suffer as a result of you placing an order for or making a purchase of products in connection with the Website is strictly limited to the combined purchase price of the relevant products that you have purchased. We exclude all liability and responsibility to you for all other loss or damage that you might suffer provided that this exclusion does not include or limit our liability for (i) death or personal injury caused by our negligence (ii) fraud or fraudulent misrepresentation or (iii) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Model Cancellation form

To Bookpoint Limited of 130 Park Drive, Milton Park, Abingdon, Oxon, OX14 4SE, UK

Email address:

I/We [*] hereby give notice that I/We [*]  cancel my/our [*]  contract of sale of the following goods [enter description of goods and name of Recipient].

Ordered on: [enter date order placed]

Received on:  [enter date goods received if applicable]

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is delivered in paper form):